VIP Custom Box

Orders are shipped within 14 business days. Orders placed over the weekend will start process on Monday.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. Approved refunds are sent in the form of store credit for exchanges only.

 To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

 To initiate a return, you can contact us at queencolecustoms@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at queencolecustoms@gmail.com.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of store credit. The credit will be in the form of a store coupon code and must be used in full to receive the full value of the code as the code can only be used once.